About Us

Privacy Policy

Alabsupply ("we," "our," or "us") operates an online store supplying laboratory products and equipment. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our website.

Information We Collect

Contact information: Your name, email address, phone number, and billing and shipping addresses provided at checkout or when you contact us.

Order information: Details of products purchased, order history, payment confirmation records, and shipping and delivery information.

Account information: If you create an account, we store your login credentials, order history, and preferences to manage your account and provide a better shopping experience.

Device and browsing information: We automatically collect information about your device, browser type, IP address, and how you interact with our site, including through cookies and similar technologies.

How We Use Your Information

To fulfill and deliver your orders, process payments, and arrange shipping.
To provide customer service and communicate with you about your orders, inquiries, and requests.
To operate, maintain, and improve our website and services.
To detect and prevent fraud, abuse, and security incidents.
To comply with legal obligations and enforce our policies.

Data Sharing

We share your information only as necessary to operate our business:

Payment processors: We share payment information with trusted third-party payment processors to complete your transactions securely. We do not store your full payment card details on our servers.
Shipping carriers: We share your name, shipping address, and contact details with shipping carriers to deliver your orders.
Service providers: We may share information with vendors who help us operate our website, perform analytics, or provide customer support, under confidentiality obligations.
Legal requirements: We may disclose information when required by law, regulation, or legal process, or to protect our rights and the safety of others.

Cookies

We use cookies and similar technologies to operate our store, remember your preferences, analyze site traffic, and support marketing efforts. You can manage or disable cookies through your browser settings; please see our Cookie Policy for details.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, and to request a copy of your data in a portable format. To exercise these rights, please contact us using the information below. We will respond to your request in accordance with applicable law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining order records for accounting and legal compliance, unless a longer retention period is required or permitted by law.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact Alabsupply customer service through our website contact page. We will do our best to address your concerns.

Last updated: October 2026